From opening an account to making a withdrawal — get help with everything in Bengali. Choose from Live Chat, email, or our guides.
Choose a category and find your answer quickly
When most people run into problems on an online gaming platform, the biggest frustration is the lack of support — help pages written in English, robotic responses, and waiting for hours on end. betjilibdhas completely changed that experience. Our Help Center is built with Bangladeshi users in mind — in Bengali, in plain language, with fast resolutions.
Whether you're busy in Dhaka or playing on your phone beside a tea garden in Sylhet — whenever you run into an issue, betjilibd's support team is always here for you. Even if your deposit gets stuck at 3 AM, someone will be available on live chat to sort it out. It's a commitment we keep every single day.
For any payment issue, have your transaction ID and the time of the transaction ready. This allows our support team to resolve your issue much faster.
Account registration is one of the most common questions from new players. The whole process only takes a few minutes. Here are the steps:
Go to the betjilibd registration page and enter your mobile number and preferred password. Your password must include at least one uppercase letter and one number.
An OTP code will be sent to your mobile. Enter the code in the designated field to complete verification. If you don't receive the code, wait 60 seconds and try again.
Enter your full name, date of birth, and address. Keep in mind that this information is verified at the time of payment, so make sure everything is accurate.
Deposit right after creating your account and get a 100% welcome bonus. The minimum deposit is just ৳200.
Without a clear understanding of deposits and withdrawals, unnecessary delays can easily occur. betjilibd's payment process is designed around the mobile banking methods Bangladeshis already use. The table below covers all available options in detail:
| Method | Minimum | Maximum | Processing Time | Type |
|---|---|---|---|---|
| Mobile Pay | ৳200 | ৳50,000 | Instant | Deposits & Withdrawals |
| Nagad | ৳200 | ৳50,000 | Instant | Deposits & Withdrawals |
| Rocket | ৳200 | ৳30,000 | 5–10 minutes | Deposits & Withdrawals |
| Bank Transfer | ৳1,000 | ৳5,00,000 | 1–2 hours | Withdrawal |
If you're having trouble making a deposit, first make sure your mobile banking account has sufficient balance and that you haven't exceeded your daily transaction limit. If the issue persists, contact us on live chat with your transaction ID — our team will look into it immediately.
One important thing to keep in mind about withdrawals — to cash out bonus funds, you'll need to meet the wagering requirement. For example, if you receive a ৳1,000 bonus with a 5x wagering requirement, you'll need to place ৳5,000 in bets before the bonus can be withdrawn. Visit our promotions page for full details.
betjilibd's mobile app is available on both Android and iOS. It runs smoothly most of the time, but occasional minor issues can come up. Below are the most common problems and how to fix them:
Restart your phone, clear the cache, and make sure you have the latest version of the app installed. If the issue persists, uninstall and reinstall the app.
Check your internet connection. Try switching from WiFi to mobile data or vice versa. Refresh the game.
Use the "Forgot Password" option. An OTP will be sent to the mobile number you registered with. If you're still having trouble, contact support.
Live games require at least a 3G connection. Set video quality to "Low" and close any other apps running in the background.
Bonuses can be confusing, but betjilibd's bonus policy is actually pretty straightforward — you just need to read through the terms once. The welcome bonus can't be withdrawn immediately because it's extra balance meant for gameplay. It only gets added to your real balance after you've placed a specified amount in bets.
The referral bonus works simply — share your referral code with a friend, and once they sign up and make their first deposit, you'll receive a set bonus amount. Cashback offers are credited to your account automatically every Monday — no need to request them separately.
For any bonus-related issues, reach out directly via Live Chat. Our support team can view your bonus history and resolve any discrepancies on the spot. You can also contact us by email, though responses may take up to 24 hours.
Your online account security is in your own hands. betjilibd will never ask for your password or OTP — if anyone does, they're a scammer. Never share your details anywhere other than the official email and site. Keep two-factor authentication enabled — it's the best protection for your account.
For any security concerns, email support@betjilibd.biz immediately or let us know via live chat. If you notice any suspicious login activity, change your password right away and inform us. To learn more, visit our Privacy Policy & Responsible Gaming page.
Get started with a deposit of just ৳200 and receive 50 free spins.
RegisterReach us however you're comfortable — we're always available
The most frequently asked questions about the Help Center